All bookings and agreements for services provided by mattisB+STYLING are subject to these terms and conditions.
"We" means mattisB+STYLING.
"Services" means Personal Styling, Wardrobe Edit, Personal Shopping, and any other services provided to you by mattisB+STYLING.
"Client" or "You" means any person who contracts with mattisB+STYLING for the provision of Services.
Definitions
The Owner
mattisB+STYLING, owned by Beth Mattison and is based in London.
It is understood that the Client is over 18 years of age or a minor with written parental consent. We reserve the right to determine whether the Client meets the required contracted requirements, and if these requirements are not met, to cease providing the services.
The Client
mattisB+STYLING is ideally situated to provide services in the London area. We currently do not offer in-person services outside of this location.
Location
A minimum of 14 days' notice should be provided when booking to avoid disappointment. 50% of the total fee secures your appointment. The balance must be paid no later than the date of the service, with all balances cleared in advance. An appointment will only be confirmed once payment has been received by the owner. Payment can be made via Debit, Credit Card, or PayPal. Reasonable care is taken, insofar as it is in our power to do so, to keep the details of your order and payment secure.
Personal styling appointments will be held between the hours of 10.00 and 18.00, Monday through Saturday. Your session will begin and last for the duration you have booked, and it is your responsibility to arrive on time. To schedule an appointment, please visit the contact page or email hi@mattisbstyling.com.
Styling Sessions & Payments
The Client understands that the style suggestions sent to them are based on the information provided by the Client. In the event that the Client is not satisfied with the looks provided, an appropriate change will be discussed with the Client. The Client understands that mattisB+STYLING's role is to suggest ideas that the Client would not normally think of or would not be able to visualise for themselves.
Virtual Lookbook
mattisB+STYLING does not act as an agent for any of the stores which we may introduce you to or accompany you for shopping. All purchase contracts are between you and the relevant store. The terms and conditions of the store will govern all issues regarding price, return, defect, and other issues. mattisB+STYLING assumes no responsibility for the quality, condition, or performance of any goods you may purchase.
Relationships with Stores
There may be situations where rescheduling a confirmed booking by a client is necessary. We kindly ask that you provide as much notice as possible, ideally at least 48 hours in advance. If less notice is given, a rescheduling fee of £20 will apply.
Before your Wardrobe Edit appointment, please refer to the 'Preparation for Your Wardrobe Edit' section on your 'Wardrobe Edit' form. This section specifies what preparations should be undertaken before a Wardrobe Edit takes place. If these preparations are not completed before mattisB+STYLING's arrival, the session will be rescheduled, and a cancellation charge of £20 will apply.
Rescheduling & Cancellations
Due to the proximity of the services offered, mattisB+STYLING is committed to ensuring your safety. Therefore, if you suspect you have COVID-19-related symptoms or if you have been exposed to someone with COVID-19, please cancel your appointment with at least 48 hours' notice. Otherwise, you will be charged 100% of the appointment fee. Appointments may be rescheduled. We will contact you two days in advance of your upcoming appointment time to conduct a brief health check.
As a precaution against the spread of COVID-19, we carry face masks in our kit for all in-person appointments, which may be worn at the client's request. Each mattisB+STYLING Colour Analysis session ends with a steam clean of the drapes.
COVID-19
Clients are responsible for their belongings during the course of a Personal Shop. mattisB+STYLING does not accept responsibility for any lost property during the course of the appointment.
Belongings